I'm kind of disappointed about these mugs. Let me start with the good: Shipping was fast, everything came packaged nicely. The mug colors are nice. Now onto the bad: Most, if not all, of our imprinted logo was either smudged, had air bubbles, or cracks. The black parts of the mugs were scratched or dinged (pretty much all). I'm giving these as client gifts and it's a bit embarrassing to give a mug that looks like it was used. This would have gotten a perfect rating because the mugs look nice if all the scratches, logo smudges, dings were not there.