Q. I want to change my order. How do I do this?
A. If you are a customer that has received a fax verification of your order then you can make changes on that form and fax it back to us at 1-800-753-7173. You can also contact our Customer Service Department at 1-800-526-9766 or email@example.com and we will gladly make the changes. You can also make changes to your online order by signing into your account. Current orders will be displayed in your account 24 hours after they have been placed. Please note that if your order is already in production, changes will likely delay delivery of your order.
Q. Can I order any quantity of products?
A. Yes, you may order any quantity above the minimum quantity requirement for most of our products. On some of our products we do allow below minimum quantities to be purchased. A set-up charge may apply. Charges start at $15.95 and will depend on the product selected.
Q. What is the total cost of my order?
A. The total cost of your order will include the product cost, set up charge and shipping & handling. If you are located in New Jersey, 7% sales tax will also be applied. As most of these items differ from order to order, it is best to obtain your total by calling Myron Customer Care at 1-800-526-9766 or emailing firstname.lastname@example.org. If you have placed an order through our website, a confirmation will be sent to your email address which will include the order total.
Q. I received correspondence from Myron advising my order is on hold. I want to respond.
A. Here at Myron we do not release orders into production until all the information we need to complete the orders has been received. This is because we want our customer's orders to be perfect! Your order may be on hold for any of the below reasons:
- The letter, email, fax or call you may have received from Myron may be reminding you to send in artwork so we can produce your company logo on your order.
- We may be asking you for your physical address.
- We may be asking you for your Purchase Order Number.
- Your list of names so we can personalize your Diaries.
You may find out why your order is on hold by contacting our Customer Service Department at 1-800-526-9766. You may even be able to immediately provide us with the information we need so that we can begin producing your order.
Q. I have a problem with my order. Who do I call to have this problem fixed?
A. We are very sorry this happened and we want to correct your problem right away. Please contact one of our Customer Service Representatives at 1-800-526-9766 or email to email@example.com.
Q. Will I be able to return my products if there is something wrong with the product or the personalization isn't what I expected?
A. You will be shown a proof of your artwork for your approval before we proceed with your order. However, if for any reason you aren't satisfied with your order, you can return it for a full refund or replacement.