• FAQ

Promotional Products FAQ

Q. I want to change my order. How do I do this?

A. If you are a customer that has received a fax verification of your order then you can make changes on that form and fax it back to us at 1-800-753-7173. You can also contact our Customer Service Department at 1-877-544-2707 or service@myron.com and we will gladly make the changes. You can also make changes to your online order by signing into your account. Current orders will be displayed in your account 24 hours after they have been placed. Please note that if your order is already in production, changes will likely delay delivery of your order.

Q. Can I order any quantity of products?

A. Yes, you may order any quantity above the minimum quantity requirement for most of our products. On some of our products we do allow below minimum quantities to be purchased. A set-up charge may apply. Charges start at $12.95 and will depend on the product selected.

Q. What is the total cost of my order?

A. The total cost of your order will include the product cost, set up charge and shipping & handling. Depending on your location taxes may also apply. As most of these items differ from order to order, it is best to obtain your total by calling Myron Customer Care at 1-877-544-2707 or emailing service@myron.com. If you have placed an order through our website, a confirmation will be sent to your email address which will include the order total.

Q. I received correspondence from Myron advising my order is on hold. I want to respond.

A. Here at Myron we do not release orders into production until all the information we need to complete the orders has been received. This is because we want our customer's orders to be perfect! Your order may be on hold for any of the below reasons:

  1. The letter, email, fax or call you may have received from Myron may be reminding you to send in artwork so we can produce your company logo on your order.
  2. We may be asking you for your physical address.
  3. We may be asking you for your Purchase Order Number.
  4. Your list of names so we can personalize your Diaries.

You may find out why your order is on hold by contacting our Customer Service Department at 1-877-544-2707. You may even be able to immediately provide us with the information we need so that we can begin producing your order.

Q. I have a problem with my order. Who do I call to have this problem fixed?

A. We are very sorry this happened and we want to correct your problem right away. Please contact one of our Customer Service Representatives at 1-877-544-2707 or email to service@myron.com

Q. Will I be able to return my products if there is something wrong with the product or the personalization isn't what I expected?

A. You will be shown a proof of your artwork for your approval before we proceed with your order. However, if for any reason you aren't satisfied with your order, you can return it for a full refund or replacement.

Q. I placed my order online. How will I know when my order has been accepted and approved for processing?

A. After your online order is placed, you will receive a few e-mails from our company. The first e-mail is sent from our website to confirm your order was received and will include the details from your online order. A second e-mail - our "order confirmation" e-mail - will be sent confirming your order was reviewed and has been accepted for processing (usually within 1 business day of placing your order). If your order included artwork, the e-mail will also provide a link with instructions on how to review and approve your artwork.

Due to high levels of online fraud, we reserve the right to accept or decline your online order for any reason at any time. In some cases, additional information or verification is needed before your order can be accepted. If additional verification is required, we will attempt to reach you via email or phone using the information provided with your order. If we are unsuccessful in our attempts to contact you, we may choose to refuse or cancel your order.

Q. When will my order be shipped?

A. We ship most orders within two weeks after receipt of your imprint approval. Exceptions include products that are on back order due to high demand, and orders with custom artwork. We can rush your order for an additional $40 charge.

Q. I need my order as soon as possible, can my order be expedited?

A. Yes, orders for some of our products can be expedited upon request. This will depend on product availability and production times for each item. You will be billed a $40 rush charge in addition to applicable shipping charges.

Q. How long will it take for my order to reach me?

A. The delivery times vary according to the destination and method used to ship your order. The standard method used for shipping is UPS Ground. UPS ground service should arrive at your location in 8 business days or less.

Q. What if I want my order shipped overnight?

A. We can upgrade your shipping to UPS Express. You will be invoiced for the additional shipping charges which vary depending on your location. Shipping will depend on product availability. Our normal 5-15 day production time after order approval will still apply.

Q. How will my order be shipped?

A. Unless you specify otherwise, your order will be shipped using UPS Ground Service. Please note that a physical shipping address is required for all orders. We are unable to deliver to post office boxes.

Q. Can I have my order shipped outside of Canada?

A. We ship orders to Canada and the United States. If you wish to ship your order overseas, we recommend having your order delivered to a Canadian ship address and forward the merchandise to the country of choice.

Q. How much is my shipping and handling going to be?

A. Charges vary according to destination and weight. Orders are shipped from our factory using UPS Ground Service. We also offer UPS Express service for an additional charge. If you would like to know your shipping charges prior to placing your order, please contact our Customer Service Department by sending an e-mail to service@myron.com or by calling 1-877-544-2707. We will provide your shipping and handling cost based on UPS Ground Service.

Q. Can I track my order online?

A. Yes. To track the status of your order you will need to log in to your account. Once logged in, go to the My Order History tab and click on the "View all orders" link on the top left side. In this screen you will be able to view the status of your order as well as check the UPS tracking for your order once it has been shipped.

Q. Do I have to pay tax for my purchase?

A. Taxes are payable based on the shipping address.

Ontario, New Brunswick & New Found land: 13% H.S.T.
Quebec, Manitoba, Saskatchewan: 5% G.S.T.
British Columbia (B.C.): 12% H.S.T
Prince Edward Island: 14% H.S.T.
Nova Scotia: 15% H.S.T.

Q. What are the ways I can pay for my order?

A. The fastest way to get your order processed is to provide a credit card, either VISA, MasterCard, AMEX or Discover. Please note that a temporary authorization will be done upon entry, however, we will not actually charge the credit card until the order ships. We also accept prepayments by E-checks by calling the Credit Dept. at 1-877-544-2707 or paper checks can be mailed along with your printed order confirmation to 5610 Finch Avenue E, Toronto, Ontario M1B 6A6. We can also bill qualified accounts at Net 30 day terms. However, this requires a credit investigation and may delay your initial order. Once credit is approved, a credit limit will be assigned for future orders.

Q. Can I pay my invoices online?

A. Yes, Visit www.myron.ca/payment, sign into your online account and go to “Pay My Orders” on the left hand menu.

If you placed your order by phone/email/mail/fax and have never logged into Myron.ca, go to www.myron.ca/payment and click on the “Forgot Your Password” link. Enter the email address and follow the steps to reset your password and activate your online account. Once logged in, go to “Pay My Orders” on the left hand menu. If you need assistance you can give us a call at 1-877-544-2707.

Q. Does Myron offer credit terms?

A. Yes, we offer 30 days net from ship date to approved customers.

Q. What is a set-up charge? Why do I have to pay a set-up charge when you have my imprint/logo on file?

A. In order to customize your order there is a flat set-up charge that covers the setting up of the imprinting machine, checking proper alignment and running several samples prior to production to ensure your imprint is of the highest quality. Most are $12.95, but the charge may vary based on the product. Please see the product description for the applicable charges. This charge is standard on every order and does not change based on the quantity ordered.

Q. How much does it cost to have my logo on a product?

A. We will create a die cut to imprint your logo completely free of charge. The machine set-up charge still applies to all imprinted order.

Q. How many lines and characters can I use for my imprint?

A. The limitations for the imprint length vary from product to product. The limit for a particular product is displayed on our website at www.myron.ca. If you received an email verification and are trying to change your imprint, you will not be able to enter an imprint that is longer than the maximum characters allowed.

Q. What process is used to place my imprint on the product(s) I choose?

A. Myron uses various methods to apply imprints, depending on the product. For example, we use foil hot stamping on our calendar line of products, laser engraving on our pen product line, and foil transfer on our Holiday cards.

Q. What if I can't find the font style I am looking for?

A. Send us a sample of the font style along with your order and one of our graphic artists will match it to the best of their ability. You can also discuss it with your Personal Account Representative or one of our Customer Service Representatives when placing your order on the phone.

Q. Can I have my custom logo imprinted on all of Myron's products?

A. Each product we offer has a designated imprinting area. The amount of detail contained in your logo and the shape and size of the product you want to put it on are factors. Each product on this website contains information about the maximum imprinting area. If you would like us to advise you whether your logo will work on a specific product, please email it to art@myron.com along with the product to which you would like it imprinted. We accept most file formats. We can even work from a letterhead or a business card to produce a personalization file.

Q. How do I get my company logo placed on the product(s) of my choice?

A. You can upload your logo while personalizing your product on our webpage. Just click on the "Upload Logo" section and select the file you want to upload. You can also send your artwork to art@myron.com. The art must be with a resolution of at least 300 dpi and in a .gif, .tif, .eps, .ai, .pdf or .jpg file format. Or mail camera ready art to:

Myron Corp.
Attn: Hold Department
205 Maywood Ave.
Maywood, NJ 07607

When mailing or emailing your logo, please be sure your order or account number appears on the message. Please include any text you would like added along with instructions of where the text is to be placed in reference to the logo (i.e. text above logo, text to the right of the logo, text to be right justified, centered, etc...). We will send a proof to you via email as soon as your artwork is received and processed.

Q. Will I get a proof of my custom logo before my order is produced?

A. Yes. You must approve this proof before we put your order into production. We can send this proof via fax, email or regular mail.

Q. What is camera ready artwork?

A. This is a sharp image of your logo, 300 dpi or higher, along with any text you wish imprinted. The artwork your printing company made to reproduce your logo on your business forms OR your logo printed from a laser printer, are both excellent for our use. Photocopies, faxes, shaded artwork, and raised lettering, unfortunately cannot be used for our process.

Q. What if my personalization requires more lines of imprint than you advertise?

A. In most cases we can customize the personalization process to meet your needs. If your imprint exceeds the maximum number of characters we will process your order but the custom art/logo charge will apply. We can also accommodate front and back imprinting on most pens and some of our planners. There is an additional $0.15 per piece for this option as it requires special handling.

Q. Can I put individual names on the items?

A. Individual name personalization is available on pocket and desk planners at a cost of $1.10 per name; On most pens at a cost of $0.99 per name. For individual personalization, email your list to us at service@myron.com and we'll take care of the rest.

Q. Can you produce my QR code on the product?

A. Yes, we can add a QR code on most products with a large imprint area. If you already have a QR code, simply send it to art@myron.com. If you do not have a QR code, we can create one for you if you send us your URL code.

Q. Do you offer colour logos?

A. We offer colour logos on some of our products as shown on our website. All you need to do is send your coloured art work to art@myron.com. We will match your colours as closely as possible but cannot accommodate PMS matching. You will be sent your colour logo for verification and approval before we proceed with imprinting.

Q. Can I use a picture as my logo?

A. We can accommodate pictures on some of our Holiday Cards and on products where multiple colour logos are offered. For details on which products offer these options, please refer to our website or contact our customer service team.

Q. Can I have my imprint/logo on the front of the desk masters instead of the inside cover?

A. Yes, we can imprint your company name or logo on the front of the desk master calendars for an additional charge of $29.95. This charge is added as we need to create a deep etched cut to imprint the front covers.

Q. Why does my logo look different in the Art Proof I received?

A. Artwork may be modified to best fit the product.

Q. Are refills for pens and inserts for Pocket Pals available for purchase?

A. We only offer pen and notepad refills for a select group of products. Myron does not carry calendar refills. We advise you to visit your local office supply store to inquire about generic refills or inserts. Or simply call us to re-order new pens or Pocket Pal diaries.

Q. How do I request a catalog?

A. Please contact Customer Service at service@myron.com or by phone at 1-877-544-2707. We will need the following information in order to set up your account to send the catalog:

Company Name,
Name of Contact Person,
Mailing Address,
City, State, Zip Code,
Company Telephone Number with Area Code,
Company Fax Number with Area Code,
E-mail Address

Q. How do I request a Free sample?

A. We offer free samples of many of our best selling products. To request your sample, you can click on the "Request a Free Sample" link on qualified product detail pages or contact our Customer Service department by E-mail at service@myron.com or by phone at 1-877-544-2707. Please note that due to high levels of online fraud, Myron reserves the right to refuse requests for free samples at our discretion. Only qualifying businesses and organizations requesting free samples will be considered. Samples include standard imprints to show the quality of our imprinting process. Requests for specific sample colours will be honored when possible. Otherwise, we will send you the colour that is available. Limit of 1 free sample request per business until an order is placed.

Q. I received a sample in a Myron mailing and want to know if the same product is available without the logo and/or personalization?

A. You can purchase any of our products without any personalization. Please be sure to mention this when placing your order.

Q. What if the free sample I need is not offered on the web?

A. Some samples can be purchased without imprint using a credit card. Please contact Customer Service at service@myron.com or by phone at 1-877-544-2707 for your request.

Q. Can I change my password?

A. Yes. To change your password, log into your account and click on "My Account" in the page header. Next click on the "My Profile" icon. This section will show you your account, name and password information. Click on the [Edit] link to the right and edit your password as needed. Please remember that passwords are case sensitive so they must be entered exactly. When setting your password, we recommend you don't use common words or names that could easily be guessed by someone else.

Q. What if I forget my password?

A. If you forget your password, click on the "Forgot your Password" link. You will need to enter your email address. We will then send you an email with a link and instructions to reset your password. If you wish to change your password, you can do so by logging into your account and following the steps mentioned above under “Can I change my password?”

Q. How can I receive promotions and discounts?

A. By signing up and giving us your email address, you will be the first one to find out about our special offers. Simply go to “Sign up for Exclusive Offers” on the page header and enter your email address and click "Submit".

Q. What is a Quick Service Number?

A. A Quick Service Number, or QSN, is a unique promotional code that activates special pricing and promotions. We will include a QSN in each of the catalogs and letters you receive.

Q. Where can I find my Quick Service Number?

A. You can find your Quick Service Number (QSN) on the back of your catalog or in the upper right corner of any letter you receive from Myron. They usually begin with a letter P or C.

Q. How do I use my Quick Service Number?

A. To apply your QSN online, Click on the "Quick Service Number” link on the header, a new window will pop open, enter your QSN in the field and click the “Submit” button.

Q. What is a Promo Code?

A. A Promo Code is a type of coupon entered in your cart that will allow you to receive discounts on selected items or orders.

Q. I have a Promo Code, how do I apply it to my order?

A. In your cart, you will see a field labeled "Promo Code". Enter the code here and click "Submit". You will see a success or error message after your promo code has been processed.

Q. Can I combine two promotions?

A. In most cases you can only use one promotion at a time. However, there are exceptions. Make sure to check the details section of your promotion or contact our customer service team.

Q. Do Quick Service Numbers and Promo Codes expire?

A. Yes, all QSN’s and Promo Codes have expiration dates. Order quickly and don’t miss out!

Q. Can I use my QSN & Promo Code on different orders?

A. Some QSNs and Promo Codes are exclusive to certain items and can only be used once. For any pricing and product inquiries please call our team. You can also e-mail us at service@myron.com.

Q. My promo code doesn’t work, what can I do?

A. For assistance, please give us call. After hours, you can email us at service@myron.com and we will get back to you as soon as possible.

Q. What is Proposition 65?

A. California Proposition 65 was enacted by California voters in November 1986 as the Safe Drinking Water and Toxic Enforcement Act of 1986.

The law requires companies doing business in California to provide “Clear and Reasonable warnings” on any of their products that contains one or more of the 900+ chemicals that California Office of Environmental Health Hazard Assessment (OEHHA) says causes cancer, reproductive harm (birth defects) or both.

Q. What is a clear and reasonable warning under Prop 65?

A. For products manufactured after August 30, 2018, Prop 65 warnings must include a yellow triangle with an exclamation mark and the word “Warning” along with a warning message.

Q. Are warning labels the only way to comply with Prop 65?

A. Products comply with Prop 65 if they do not contain any chemicals on the OEHHA list or if the exposure from a listed chemical would not be enough to cause cancer or reproductive harm. Therefore, those products do not require any labeling.

Q. What is the requirement for internet warnings?

A. For products manufactured after August 30 2018, companies are required to provide the identical warnings on websites, emails and catalogs as would be found on the product. For transactional websites, the warning must be displayed prior to “check out”/point of purchase. For non-transactional websites, the warnings must appear on the product detail page.

Q. Do internet warnings have to be shown to all customers or only California customers?

A. Internet warnings only need to be shown to customers with California ship to addresses or for customers who plan to trans-ship (i.e., re-ship or distribute) into California.

Q. Can a customer remove Prop 65 warnings before giving away labeled products?

A. No. Prop 65 warnings must go on the product or its specific packaging so that the ultimate recipient sees the warning before opening or using the product. Each supply chain participate is responsible for ensuring the safety of the products it sells, distributes, or gives away into California.

Q. Does Proposition 65 apply to products shipped outside of California?

A. Generally, not, but it depends. The law applies to products that are trans-shipped (i.e., re-shipped or distributed) into California regardless of where they were originally shipped. For example; if 5,000 calendars ship to a customer’s distribution center in Colorado, and the customer ships 200 of these calendars to each of their 25 branch offices, if any of those branch offices are in California, it’s the same as if they shipped the calendars directly to California and would require a warning label on the product.

Q. What does this mean for you?

A. Myron has diligently reviewed our entire range of products to ensure that we are compliant in accordance with California Prop 65 regulations. Any products that require warnings will be appropriately labeled and clearly identifiable under the required law.

If you are concerned that an item you are considering is Prop 65 compliant, please call us at 1-877-352-9554. A promotions expert can tell you more about the product and its requirements.

Don't miss out on great deals on your favorite promotional products!

To make sure you receive our emails, just add click@email.myron.com to your address book by following these simple steps: by following these simple steps:

AOL

WebMail

  1. Open the email.
  2. Click on the sender's name and email address.
  3. Click "Add to Address Book" in the window that appears.
  4. Enter any additional information.
  5. Click Save.

AOL (version 9.0 or higher)

  1. Copy the "from" address from the latest email (or you can copy the addresses listed above).
  2. In the pop-up box, select Add.
  3. Paste the copied address/type the address required in the Other email field.
  4. Make the newly added address the "Primary email address" by checking the checkbox.
  5. Select Save.

AOL 8.0

  1. Select Mail in the Menu on the top of the screen.
  2. Select Mail Controls.
  3. The Mail Control Screen would be displayed. Select Next.
  4. Select Customize Mail Controls for this Screen Name and click Next.
  5. You can select "Allow email from all AOL members, email addresses and domains" (allows all emails).
  6. Select Next until the Save button shows up at the bottom.
  7. Select Save.

AOL 7.0

  1. Select Mail in the Menu on the top of the screen
  2. Select Mail Controls.
  3. The Mail Control Screen would be displayed. Select Next.
  4. Select Customize Mail Controls for this Screen Name and click Next.
  5. In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).

BellSouth / AT&T Web Email

  1. Open your mailbox.
  2. Select Options on the top right hand side >Mail Options > Filters > Add Filter.
  3. Select Filters.
  4. Click "Add Filter".
  5. In the top row, labeled From Header, select contains from the pull down menu. Enter the address in the text box next to the pull down menu. Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  6. Move down to the bottom where there is the option Move the message to. Select Inbox from the drop-down menu.
  7. Select the Add Filter button once again.

Comcast SmartZone

  1. Click Address Book.
  2. Click "New" and choose "New Contact".
  3. Add the email address and any additional information.
  4. Click Save.

Cox.net Email

  1. Go to WebMail Inbox window.
  2. Click "Preferences".
  3. Under General Email Preferences, click Blocked Senders.
  4. Type in the sender or domain you wish to allow in the Exceptions List.
  5. Click Add.
  6. Click Save.

EarthLink

  1. Open the Address Book.
  2. Click Add.
  3. Enter your contact's domain.
  4. Click Save.

Entourage

  1. Open the email.
  2. Right-click the sender's email address.
  3. Select "Add to Address Book" in the short-cut menu.
  4. Verify the sender's contact details.
  5. Click Save.

Gmail

To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it "Not Spam" to whitelist it.

  1. Select contacts from the options on the left side of the Gmail Inbox.
  2. Select Create Contact on the top menu.
  3. Enter the email address in the primary email box.
  4. Select Save.

MacMail

  1. Open the email.
  2. Ctrl-click the sender's email address and select "Open in Address Book."
  3. Verify the sender's contact details.
  4. Click Save.

McAfee SpamKiller

  1. Click Friends.
  2. Click Add.
  3. Enter your contact's domain.
  4. Click OK.

MSN

  1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  2. From the E-mail settings screen, select Junk E-mail Guard.
  3. Select Safe List.
  4. Enter the email address. Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  5. Select Add.

Mozilla Thunderbird

  1. Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
  2. Click Address Book.
  3. Make sure that the Personal Address Book is highlighted.
  4. Click New Card, the New Card window will display.
  5. Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
  6. Click OK.

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:

  1. Start Norton AntiSpam, select Status Settings tab.
  2. Select AntiSpam.
  3. Select Configure button - right hand side bottom of the screen.
  4. Select Allowed List tab - second tab on the list of tabs.
  5. Select Add.
  6. Enter email address in the Email address box.
  7. Select OK.

Outlook

For 2003, 2007 and Express

Without an example email address in your inbox:

  1. Select Actions from the toolbar at the top of the screen.
  2. Select Junk E-mail.
  3. Select Junk E-mail Options.
  4. Click the Safe Sender tab.
  5. Click Add.
  6. Type in the email address you wish to add to your safe sender list.
  7. Click OK.

With an example email in your inbox:

  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down. Note: This is located in the "Junk Email" section
  3. Select "Add sender to Address book".
  4. Click OK.

To white list an entire domain

  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down. Note: This is located in the "Junk Email" section
  3. Select "Add Sender's Domain (@example.com) to Safe Senders List.
  4. Click OK.

For 2010

  1. In Outlook, go to the Home tab.
  2. Click the Junk button.
  3. Choose "Junk E-Mail Options" from the drop-down list.
  4. Go to the Safe Senders tab.
  5. Type in either the email address or the domain name you wish to add.
  6. Click OK.

Express

  1. In Outlook, go to the Tools menu.
  2. Select "Address Book".
  3. Click New and select New Contact from the drop-down menu.
  4. Type in email address and include any details you want.
  5. Click OK.

Outlook.com (Formerly Hotmail)

  1. Open your Outlook mailbox.
  2. Select Options from the top right (next to the question mark).
  3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
  4. In the space provided, enter the address.Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  5. Select Add to list.
  6. Ensure the safe mailing lists box has the address you entered, and select OK.