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FAQs
Q. How can I make a change to my order?
A. You can either log in to our website or contact our Customer Service Department at 1-877-544-2707 or service@myron.com and we will gladly make the changes; Note: once an order goes to Production we might not be able to process changes. .
Q. Can I order any quantity of products?
A. The minimum quantity that can be ordered for each product is listed on the website.
Q. What is the total cost of my order?
A. The total cost of your order will include the product cost, set up charge, and shipping & handling. Depending on your location taxes may also apply. Refer to the website for your itemized total on an individual order basis.
Q. I received correspondence from Myron advising my order is on hold. How can I respond?
A. We want your order to be perfect. Orders are released to production when all information has been received to complete order entry. If you receive an email or call about your order being on hold, it may be for any of the following reasons:
- Artwork may not have been submitted, preventing us from proceeding with production.
- The shipping address and shipping method are incomplete and are required for us to deliver your order.
- Purchase order numbers are required to process an order.
- If personalization is being purchased, the list of names is required before we can move to production.
Our communication will explain the reason for the hold. If anything is unclear, please contact our Customer Service team at 1-877-544-2707 or email service@myron.com.
Q. I have a problem with my order. Who do I call to have this problem fixed?
A. We are very sorry this happened and we want to correct your problem right away. Please contact one of our Customer Service Representatives at 1-877-544-2707 or email service@myron.com. Please have your sales order number available for reference. We look forward to resolving any problems with you.
Q. What is your return policy?
A. We are committed to resolving any product issues or decoration errors. Before proceeding with any order remake, we will review the artwork with you and review the order details together.
Q. I placed my order online. How will I know when my order has been accepted and approved for processing?
A. After your online order is placed, you will receive a few e-mails from our company. The first e-mail is sent from our website to confirm your order was received and will include the details from your online order. A second e-mail - our "order confirmation" e-mail - will be sent confirming your order was reviewed and has been accepted for processing (usually within 1 business day of placing your order). If your order included artwork, the e-mail will also provide a link with instructions on how to review and approve your artwork.
Due to high levels of online fraud, we reserve the right to accept or decline your online order for any reason at any time. In some cases, additional information or verification is needed before your order can be accepted. If additional verification is required, we will attempt to reach you via email or phone using the information provided with your order. If we are unsuccessful in our attempts to contact you, we may choose to refuse or cancel your order.
Q. When will my order be shipped?
A. To best serve you, we require a complete sales order, good credit or prepayment, and camera-ready artwork in vector format to enter an order. Once you approve your order and artwork, we typically ship within 5-7 business days. Exceptions include products that are on back order due to high demand, and orders with custom artwork. Rush service may be available, additional fees apply.
Q. I need my order as soon as possible, can my order be expedited?
A. Some of our products can be expedited upon request. This will depend on product availability and production times for each item. Additional fees may apply. We can also upgrade your order to ship UPS Express. You will be invoiced for the additional shipping charges which vary depending on your ship to location. Shipping method and cost will depend on product availability. Our normal production time after order approval will still apply.
Q. How much is my shipping and handling going to be?
A. After selecting your shipping method within the shopping cart, your shipping charges will be calculated and displayed on the Order Review page during checkout. Charges vary depending on the destination, dimension, and weight of products to be shipped, and the delivery method. Orders are shipped from our factory using UPS. We also offer UPS Express service for an additional charge (upon request).
Q. Can I track my order online?
A. Yes. To track the status of your order you will need to log in to your account. Once logged in, go to the My Order History tab and click on the "View all orders" link on the top left side. In this screen you will be able to view the status of your order as well as check the UPS tracking for your order once it has been shipped.
Q. Do I have to pay tax for my purchase?
A. Taxes are payable based on the shipping address.
Q. What are the ways I can pay for my order?
A. The fastest way to get your order processed is to provide a credit card, either VISA, MasterCard, AMEX or Discover. Please note that a temporary authorization will be done upon entry, however, we will not actually charge the credit card until the order ships. We also accept prepayments by E-checks by calling the Credit Dept. at 1-800-252-2186 or paper checks can be mailed along with your printed order confirmation to:
Myron Operations, LLC
PO Box 69073
Baltimore, MD 21264-9073.
We can also bill qualified accounts at Net 30-day terms. However, this requires a credit investigation and may delay your initial order. Once credit is approved, a credit limit will be assigned for future orders. First-time buyers are required to prepay their orders.
Q. Does Myron offer credit terms?
A. We offer 30 days net from the ship date to approved customers. First-time buyers are required to prepay their orders.
Q. What is a set-up charge? Why do I have to pay a set-up charge when you have my imprint/logo on file?
A. To customize your order there is a flat set-up charge that covers the setting up of the decoration machine, checking proper alignment, and running several samples before production to ensure your imprint is of the highest quality. These charges vary based on product and decoration method. Please refer to the product imprint charges on our website for the applicable fees.
Q. How much does it cost to have my logo on a product?
A. Our advertised pricing (product along with the decoration set-up charge) varies by product as listed on each product page on our website.
Q. How many lines and characters can I use for my decoration?
A. The limitations for the imprint length vary by product as displayed on our website. You will not be able to enter an imprint that is longer than the maximum number of characters allowed.
Q. What process is used to decorate my logo on the product(s) I order?
A. Myron uses a range of decoration methods to apply logos, depending on the product and material. This includes everything from Digital Full Color, Laser Engraving, and Silk Screen to Embroidery, Deboss, or Heat Transfer. The decoration method(s) available for each product are selected based on providing the best and most consistent results in quality and look.
Q. What if I can't find the font style I am looking for?
A. Send us a sample of the font style along with your order and one of our graphic artists will match it to the best of their ability. You can also discuss it with your Personal Account Representative or one of our Customer Service Representatives when placing your order on the phone.
Q. Will I get a proof of my custom logo before my order is produced?
A. Yes. You must approve this proof before we put your order into production. We can send this proof via fax, email or regular mail.
Q. What is camera ready artwork?
A. This is a sharp image of your logo, 300 dpi or higher, along with any text you wish imprinted. The artwork your printing company made to reproduce your logo on your business forms OR your logo printed from a laser printer are both excellent for our use.
Q. What is Vector art?
A. Vector art is a design (such as your company logo) created with lines and points that can be scaled to any size without losing resolution. This is our preferred artwork formatting.
Q. What if my decoration requires more lines of text than advertised as available?
A. If your imprint exceeds the maximum number of characters Myron will recommend alternative options, some of which may incur additional fees. For example, in some cases, we can accommodate multiple decoration locations to fit all the content you need. We can also convert text to art to help make it fit into smaller spaces.
Q. Can I personalize or put individual names/initials on items?
A. An individual name personalization is available on select items, as advertised on the individual product page on our website. Fees apply and vary by item and decoration method. For individual personalization, email your list to us at service@myron.com and we'll take care of the rest.
Q. Can you produce my QR code on the product?
A. Yes, we can add a QR code on most products with a large imprint area. If you already have a QR code, simply send it to art@myron.com. If you do not have a QR code, we can create one for you if you send us your URL code. Remember that QR Codes need to be large enough and printed on a smooth surface to be readable.
Q. Do you offer colour logos?
A. We offer colour logos on some of our products as shown on our website. All you need to do is send your coloured art work to art@myron.com. We will match your colours as closely as possible but cannot accommodate PMS matching. You will be sent your colour logo for verification and approval before we proceed with imprinting.
Q. Can I use a picture as my logo?
A. We can accommodate pictures on some products where full-colour logos are offered. For details on which products offer these options, please refer to our website or contact our customer service team.
Q. Why does my logo look different in the Art Proof I received?
A. Artwork may be modified to best fit the product.
Q. Are refills for pens and inserts for Pocket Pals available for purchase?
A. We only offer pen and notepad refills for a select group of products, as listed on our website. Myron does not carry calendar refills. We advise you to visit your local office supply store to inquire about generic refills or inserts. You can also call or email us to re-order new pens or Pocket Pal diaries.
Q. How do I request a print catalog?
A. Please contact us at sales@myron.com or by phone at 1-877-544-2707. We will need the following information to set up your account to send the catalog:
Company Name,
Name of Contact Person,
Mailing Address,
City, State, Zip
Code,
Company Telephone Number with Area Code,
Company Fax Number with Area
Code,
E-mail Address
Q. How do I request a Free sample?
A. We are happy to send a sample of any item with a value up to $10 at no charge. For all other items, you can get a sample for the lowest price available on that item. Samples come with a random imprint. All sample requests are subject to review. To request your sample, you can click on the "Request a Free Sample" link on qualified product detail pages or contact our Customer Service department by email at sales@myron.com or by phone at 1-877-544-2707.
Q. I received a sample in a Myron mailing and want to know if the same product is available without the logo and/or decoration.
A. You can purchase any of our products without any decoration except for a handful of retail brands as noted. Please be sure to mention this when placing your order.
Q. What if the free sample I need is not offered on the web?
A. Some samples can be purchased without imprint using a credit card. Please contact Customer Service at service@myron.com or by phone at 1-877-544-2707 for your request.
Q. Can I change my password?
A. Yes. To change your password, log into your account and click on "My Account" in the page header. Next, click on the "Account Settings" icon. This section will show you your account, details, and password information. Simply add your new password and click Update details. Please remember that passwords are case sensitive so they must be entered exactly. When setting your password, we recommend you don't use common words or names that could easily be guessed by someone else.
Q. What if I forget my password?
A. If you forget your password, you can either click on the "Forgot your Password" link. You will need to enter your email address. We will then send you an email with a link and instructions to reset your password. In addition, in the check-out process you can use the “Send me a sign-in link instead” option and access your account quickly. We will send you an email with a link which once you click will prompt your account information.
Q. How can I receive promotions and discounts?
A. By signing up and giving us your email address, you will be the first to find out about our special offers. Simply go to “Sign up for Exclusive Offers” on the page header and enter your email address and click "Submit".
Q. What is a Coupon Code?
A. Coupon Code is a type of coupon entered in your cart that will allow you to receive discounts on selected items or orders.
Q. I have a Coupon Code, how do I apply it to my order?
A. In your cart, you will see a field labeled "Coupon Code". Enter the code here and click "Apply". You will see a success or error message after your promo code has been processed.
Q. Can I combine two promotions?
A. In most cases you can only use one promotion at a time. However, there are exceptions. Make sure to check the details section of your promotion or contact our customer service team.
Q. Do Coupon Codes expire?
A. Yes, Coupon Codes have expiration dates. Order quickly and don’t miss out!
Q. Can I use my Coupon Code on different orders?
A. Some Coupon Codes are exclusive to certain items and can only be used once. For any pricing and product inquiries please call or chat with our team. You can also email us at sales@myron.com.
Q. Can I combine two promotions?
A. In most cases you can only use one promotion at a time. However, there are exceptions. Make sure to check the details section of your promotion or contact our customer service team.
Q. My Coupon Code doesn’t work, what can I do?
A. For assistance, please give us a call. After hours, you can email us at service@myron.com and we will get back to you as soon as possible.
Q. What is Proposition 65?
A. California Proposition 65 was enacted by California voters in November 1986 as the Safe Drinking Water and Toxic Enforcement Act of 1986.
The law requires companies doing business in California to provide “Clear and Reasonable warnings” on any of their products that contain one or more of the 900+ chemicals that California Office of Environmental Health Hazard Assessment (OEHHA) says causes cancer, reproductive harm (birth defects) or both.
Q. What is a clear and reasonable warning under Prop 65?
A. For products manufactured after August 30, 2018, Prop 65 warnings must include a yellow triangle with an exclamation mark and the word “Warning” along with a warning message.
Q. Are warning labels the only way to comply with Prop 65?
A. Products comply with Prop 65 if they do not contain any chemicals on the OEHHA list or if the exposure from a listed chemical would not be enough to cause cancer or reproductive harm. Therefore, those products do not require any labeling.
Q. What is the requirement for internet warnings?
A. For products manufactured after August 30 2018, companies are required to provide the identical warnings on websites, emails and catalogs as would be found on the product. For transactional websites, the warning must be displayed prior to “check out”/point of purchase. For non-transactional websites, the warnings must appear on the product detail page.
Q. Do internet warnings have to be shown to all customers or only California customers?
A. Internet warnings only need to be shown to customers with California ship addresses or for customers who plan to trans-ship (i.e., re-ship or distribute) into California.
Q. Can a customer remove Prop 65 warnings before giving away labeled products?
A. No. Prop 65 warnings must go on the product or its specific packaging so that the ultimate recipient sees the warning before opening or using the product. Each supply chain participant is responsible for ensuring the safety of the products it sells, distributes, or gives away into California.
Q. Does Proposition 65 apply to products shipped outside of California?
A. Generally, not, but it depends. The law applies to products that are trans-shipped (i.e., re-shipped or distributed) into California regardless of where they were originally shipped. For example; if 5,000 calendars ship to a customer’s distribution center in Colorado, and the customer ships 200 of these calendars to each of their 25 branch offices, if any of those branch offices are in California, it’s the same as if they shipped the calendars directly to California and would require a warning label on the product.
Q. What does this mean for you?
A. Myron has diligently reviewed our entire range of products to ensure that we are compliant in accordance with California Prop 65 regulations. Any products that require warnings will be appropriately labeled and clearly identifiable under the required law.
If you are concerned that an item you are considering is Prop 65 compliant, please call us at 1-877-544-2707. A promotions expert can tell you more about the product and its requirements.